LIVE· 6 active · 1 ringingTwilio: healthyFish Audio: healthyDeepgram: healthyLatency p95: 412ms
QUEUE: 3SLA: 98.4%23:38:02
Derek WhitfieldESCALATED
+1 (303) 555-0119 · Google Ads · HVAC Emergency · CALL ID C-003
Duration
29658230:05
Sentiment
frustrated
Urgency
94
AI Conf
62%
Live TranscriptSTREAMING
Deepgram · partial 142ms · final 380ms
customer
00:00
This is the third time I've called about the furnace and nobody has come out.frustrationescalation
operator
00:09
I hear you Derek. I'm escalating this to dispatch right now while we talk.
CUSTOMER
Voice Macro Board · Fish Audio
Voice: Alex-Warm · Latency target 1.5s
Greetings
Objection Handling
Compliance
Close & Schedule