LIVE· 6 active · 1 ringingTwilio: healthyFish Audio: healthyDeepgram: healthyLatency p95: 412ms

QUEUE: 3SLA: 98.4%22:32:00

Mission Control

Operations Console

Manage simultaneous calls with AI-assisted macros, live transcripts, and whisper coaching.

Active Calls

6/10

Calls Today

Avg Handle

4:12

AI Assist Rate

68%

Transfers

Close Rate

31%

Concurrency Engine · Cognitive Load⚠ Approaching saturation (6/10)

Active Calls · 7

SpeakingAIRingingHoldEscalated

Marcus Reyes

+1 (415) 555-0142 · Zillow Refi

DUR

29658158:52

CUSTOMER SPEAKING30yr Refinance

"...rate is locked at 6.25 but my neighbor said you can do 5.8?"

+1 (646) 555-0188 · Facebook Lead

DUR

29658153:34

AI SPEAKINGHome Insurance

"AI: ...your monthly premium would be $84 with comprehensive coverage..."

+1 (303) 555-0119 · Google Ads

DUR

29658164:03

ESCALATEDHVAC Emergency

"This is the THIRD time I've called about the furnace —"

+1 (213) 555-0156 · Inbound

+1 (617) 555-0177 · Referral

DUR

29658156:25

HOLDLife Insurance

"On hold — pulling underwriting docs"

+1 (408) 555-0133 · Cold Outbound

DUR

29658154:36

LISTENINGCommercial HVAC

"We've been looking at upgrading the rooftop units actually."

+1 (512) 555-0102 · Webform

DUR

29658152:48

TRANSFER PENDINGFHA Purchase

"Transferring to senior loan officer (Beth)"

Audit Stream · Live

12:42:08●AI suggestion accepted on c-001

12:41:54●Compliance flag: TCPA consent missing on c-001

12:41:33●Macro [Empathy] played on c-003

12:41:12●Escalation triggered on c-003 — dispatch notified

12:40:48●Inbound ring c-004 from +1 (213) 555-0156

12:40:21●Fish Audio voice clone 'Alex-warm' generated 1.2s sample