LIVE· 6 active · 1 ringingTwilio: healthyFish Audio: healthyDeepgram: healthyLatency p95: 412ms
QUEUE: 3SLA: 98.4%23:40:20
Marcus ReyesCUSTOMER SPEAKING
+1 (415) 555-0142 · Zillow Refi · 30yr Refinance · CALL ID C-001
Duration
29658227:12
Sentiment
neutral
Urgency
72
AI Conf
91%
Live TranscriptSTREAMING
Deepgram · partial 142ms · final 380ms
operator
00:00
Thanks for calling VoiceOps Lending, this is Alex. How can I help today?
customer
00:07
Hey, I got a quote last week for a refi and I want to lock something in before rates jump.urgency
operator
00:14
Smart move. Let me pull up your file — can I confirm the property zip?
customer
00:22
94110. Look, my rate is locked at 6.25 but my neighbor said you can do 5.8?objectionbuying-intent
CUSTOMER
Voice Macro Board · Fish Audio
Voice: Alex-Warm · Latency target 1.5s
Greetings
Objection Handling
Compliance
Close & Schedule